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PREPARE FOR NEW ONLINE BANKING

Learn about the new experience and your upcoming transition.

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A smarter way to manage your business finances

The new experience is designed to give you more control, simplify how you manage your business finances and give you flexibility to bank wherever you are. 

When it’s time for your business to transition, a dedicated advisor will contact you in advance, walk you through what to expect and support you throughout the process.  

Login to commercial online banking

Continue using commercial online banking as you do today until the new experience is launched.

Benefits of the new experience

To help you confidently manage your business banking, the new experience features:

  • Greater personalization that lets you favourite and sort accounts, customize account names and add biller nicknames.
  • Convenient, secure banking from anywhere through a dedicated mobile banking app that lets you access your accounts and deposit cheques on the go.
  • Greater visibility into your account activity through balance and security alerts that help you monitor your accounts, identify unusual activity and take action quickly when needed.
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What you need to know about your transition

  1. We’ll contact you
    Your transition will be guided by a dedicated advisor who will contact you directly and answer your questions.
  2. We’ll help you prepare
    We’ll confirm the information needed to support a smooth transition, provide key details so you’re well informed, and schedule a date and time for your transition.
  3. Your business will move to the new platform
    We'll support your move to the new commercial online banking platform, helping to minimize disruption to your day-to-day banking.
  4. We’ll continue to support you
    After your transition, your advisor will remain available to support you with any follow-up questions.

What you can do now

  • Consider which individuals will need access to the new online banking platform, and who needs to be aware of the details of this change overall. 

  • Keep an eye on your email for updates and outreach from an advisor.  

  • Until you're contacted, continue using commercial online banking as you do today. 

Frequently asked questions

How will I know when my business is transitioning?

An advisor will contact you in advance with details about timing and next steps.

Can I continue using commercial online banking today?

Yes. Continue using commercial online banking until you receive instructions from an advisor.

Will there be any downtime affecting my account access?

No. Our goal is to minimize disruption to your business as much as possible.  

What if I have questions?

For any questions, reach out to the advisor supporting your transition or your dedicated commercial banking advisor. 

Is there anything I need to do today?

Not at this time. Continue banking as usual and watch for communications regarding your transition.

We're here to assist you

Call us

1-888-597-6083

Monday to Friday: 8 AM - 8 PM
Saturday: 8:30 AM - 4 PM
Sunday: 11 AM - 3 PM

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Monday to Friday: 9 AM - 5 PM